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WashU IT
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-85764490

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Washington University of St. Louis

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  6 Views, 0 Applications  
WashU IT
Job Type/Schedule
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location
This position is in the Department of WashU IT - Systems Operation Center . This position is for the North Campus.
Essential Functions
Responsible for the administration of network and system infrastructure. Includes installation, repair, moves, adds, changes, incident and service request resolution of critical university network and system infrastructure. Serve as an escalation point for system operations center (SOC) staff, software and hardware maintenance, and repair.
1. Configuration, installation, and repair of infrastructure components.
1. Configure and install network infrastructure components (routers, switches, firewalls, access points).
2. Configure and provision server components (physical/virtual server and software).
3. Repair/replace failed network and system, fiber or connectivity issue.
4. Troubleshoot and resolve network and system incidents.
5. Provide off hour support on a rotating schedule.
6. Perform change management of system and network infrastructure during maintenance windows.
2. Maintain, monitor and problem resolution.
1. Monitor networks and systems.
2. Access networks and systems to identify and resolve incidents.
3. Take initiative to make and/or suggest improvements or innovations.
4. Maintain and update monitoring infrastructure and automation tools.
5. Handle infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
6. Effective communication of incident status and technical issues to stakeholders.
3. SOC Command Center and request/incident tracking.
1. Collaborate with IT staff for requirement gathering, cross-functional tasks and incidents.
2. Respond to customer service requests in a helpful, professional manner.
3. Proficient with service management tool Service Now to document request and incidents received via a phone and email.
4. Properly route requests/incidents, track progress, and document resolution.
5. Communicate project/issue status with customers and stakeholders.
4. Documentation and reporting.
1. Suggest design and audit changes to appropriate teams and update documentation.
2. Identify, label and report on installed infrastructure.
3. Maintain and update network and system drawings in service management.
4. Make approved changes through proper change management procedures.
5. Perform other duties as assigned.
Required Qualifications
* Associates Degree.
* 2+ years network and system experience.
Preferred Qualifications
* Bachelor's degree in relevant field.
* 4+ years networking and system experience.
* Higher-Education experience.
* Detailed knowledge and experience configuring and troubleshooting Cisco IOS.
* Knowledge and experience installing and maintaining VMware infrastructure.
* Knowledge of Linux and Mac OSX operating systems.
* Knowledge of currently supported Windows Server OS.
* Knowledge of SAN and backup technologies.
* Ability to resolve complex technical problems and projects.
* Ability to handle and prioritize multiple tasks in a fast paced environment.
* Working Knowledge of documentation standards.
* Familiarity with scripting languages (Python, Perl, command line, Power Shell).
* Ability to adjust work schedule time for maintenance windows.
Salary Range
The hiring range for this position is $46,113 - $58,801 annually.
Pre-Employment Screening
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
* Retirement Savings Plan
* 22 vacation days
* 8 Paid Holidays
* Sick Time
* Tuition benefits for employee, spouse and dependent children
* Free Metro Link/ Bus pass
* Free Life Insurance
* Health, Dental, Vision
* Health Savings Accounts (HSA)
* Long Term Disability Insurance
* Flex Spending Plan
* Other Benefits
Human Resources website (
Applicant Special Instructions
Need to lift 40 pounds of equipment, on call rotation, travel to university data centers and wiring closets both on and off campus.
EOE Statement
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
*Job Title:* Network Systems Administrator - WashU IT - Systems Operation Center - 39568
*Job ID:* 39568
*Location:* Danforth - Main Campus
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular

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