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Workforce Analyst I
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-85755462

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Centene Corporation

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Workforce Analyst I
HourlyPosition Purpose: Use ACD phone system to assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage.Monitor real-time call activity at various call centers and make necessary staffing adjustmentsCoordinate scheduling of all offices with call center supervisory staffMonitor agent productivity and provide feedback to call center supervisory staffGenerate reports daily, weekly, monthly, annually and ad hoc. Detail forecasts, plans, schedules and performance, both in advance and in reviewIdentify, evaluate and report call center issues and differentiate between workflow, technical, external or staffingWork directly with the department head on strategic planning and new business implementation and forecasting

TITLE: Workforce Analyst I

LOCATION: St. Louis, Missouri

REQNUMBER: 1089254

COMPANY: Health Insurance Operations


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